Player Protection

99bitResponsible Gaming at

Gaming should be fun — not stressful. 99bit believes every player's mental well-being and financial safety come first. Use our responsible gaming tools and enjoy within your limits.

Complete
Safe Environment
24/7
Support Services
Instant
Limit Controls
18+ Only
User
Keep in mind: Gambling is a form of entertainment — not a source of income. Never play to chase losses, and never risk more than you can afford.

1. What Is Responsible Gaming?

Responsible gaming means enjoying gaming in a way that does not negatively affect other areas of your life. At 99bit, we believe that with the right mindset and clear limits, gaming can be a genuinely enjoyable experience.

The core principles of responsible gaming are:

  • Gaming is for entertainment — not a way to make money.
  • Only bet what you can afford to lose.
  • Set a specific time limit and budget before you start playing.
  • Never gamble while drinking or under emotional stress.
  • Take regular breaks during play and spend time with your family.
  • Accept losses when they happen — do not chase them in a rush to recover.

99bit's responsible gaming policy is more than a list of rules. It reflects our genuine care for every player. We want you to keep enjoying the game for the long run — not lose everything in a single bad night.

Before each session, ask yourself: "Am I playing for fun, or to escape stress?" — If it's the latter, take a step back.

2. Recognizing Signs of Addiction

Gaming addiction develops gradually — often without you realising it. Watch out for these warning signs:

  • Spending beyond your budget but unable to stop.
  • Placing larger bets to try to win back what you have lost.
  • Hiding your gambling from family or friends.
  • Feeling restless, irritable, or low when unable to play.
  • Neglecting work, studies, or family responsibilities.
  • Playing with borrowed or loaned money.
  • Gambling is all you can think about — you cannot sleep or stay focused.
  • Keep saying "this is the last time" but cannot stop.
If you notice 3 or more of the above signs in yourself, contact our support team immediately or use the self-exclusion tool below.

Remember, addiction is not a sign of weakness — it is a health condition that can be treated. Taking the right steps at the right time can help you return to a normal life.

3. Self-Assessment Test

Ask yourself the following questions. If most of your answers are "yes", it may be time to take a step back:

01

Did you spend more than your planned budget last month?

02

After a big loss, have you placed even larger bets trying to quickly win your money back — so-called "revenge betting"?

03

Has a family member or someone close to you expressed concern about your gambling habits?

04

Do thoughts of gaming come to mind before bed or in the middle of work?

05

Do you feel moody or restless when you are unable to play?

06

Have you ever skipped bills or essential expenses to put money into gaming?

07

Have you ever lied or hidden money to fund your gaming?

0–2 Yes
Normal gaming habits. Stay aware.
3–4 Yes
Stay alert. Set your limits.
5+ Yes
Seek help. Consider self-exclusion.

4. 99bit Protection Tools

99bit gives every user full control over their own gaming activity. The following tools are available directly from your account settings:

Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit. Lowering your limit takes effect immediately; increasing it requires a 7-day waiting period.

Loss Limit

If your losses exceed a set amount, your play will stop automatically. This protects you from falling into the "revenge betting" trap.

Session Time Limit

Decide in advance how long you want to play. You will receive a reminder when the time is up, and the session will end automatically.

Cooling-Off Period

Take a break from 24 hours up to 30 days. During this time, you will not be able to log in or deposit to your account.

Reality Check

At regular intervals, a message will appear on your screen summarising how long you have been playing and how much you have won or lost.

Self-Exclusion

Exclude yourself entirely for 6 months to 5 years. Your account cannot be reopened during this period.

To use these tools, go to your account settings or contact our support team. They are available 24/7 to help.

5. Self-Exclusion

Self-exclusion is the most powerful protection tool available. Activating it will completely block your access to 99bit for a set period of time. For anyone who feels they need a longer break, this is a brave and responsible step to take.

You can choose the duration of your self-exclusion:

  • 6 Months — Short-Term Break
  • 1 Year — Medium-Term
  • 3 Years — Long-Term Break
  • 5 Years — Enhanced Protection
  • Permanent Exclusion — Close account permanently

During self-exclusion, we will not send you any promotional emails or bonus offers. To reactivate your account after the period ends, you will need to contact our support team and complete a cooling-off period.

Once self-exclusion is activated, it cannot be reversed before the set period ends. This is by design — to protect you.

6. For Family & Loved Ones

Sometimes a family member or someone close to you may be struggling with gaming addiction. It's important to know what to do in that situation.

If you believe a loved one has developed a gambling addiction:

  • Speak to them with empathy, not blame.
  • Clearly raise any financial or family problems that have resulted from gaming.
  • Encourage seeking third-party support (a counselor or support group) when needed.
  • Reach out to 99bit's support team — we can help directly.

Minor Protection:

99bit is strictly for users aged 18 and above. If there are children or teenagers in your home, please:

  • Use a password or PIN to lock your device.
  • Never share your account credentials with anyone.
  • Use parental control software on your devices.
  • Always log out after playing.
For help with gaming addiction, you can contact Bangladesh's National Mental Health Helpline or reach out to our support team for guidance on professional assistance.

7. Our Responsible Gaming Commitment

99bit is more than a gaming platform — we are committed to the well-being of our users. Our commitments:

Age Verification

Every user's age is verified through a rigorous KYC process at registration. Minors cannot open an account under any circumstances.

Behavior Monitoring

Our system automatically detects unusual gaming patterns and sends direct support outreach when needed.

Transparent Advertising

None of our ads or promotions encourage excessive play. We provide transparent information on RTP and game odds.

24/7 Support

Our team responds to any responsible gaming request at any time — without judgment, and with full respect.

We know that keeping these commitments sometimes means losing revenue. But our players' trust and well-being are our most valuable asset in the long run.

8. Frequently Asked Questions

Yes. Decreasing your deposit limit takes effect immediately. However, increasing your limit requires a 7-day waiting period — this is intentional to prevent decisions made in the heat of the moment.

You may withdraw your balance before self-exclusion takes effect. Once it begins, your account will be locked and your balance will only be accessible after the period has ended.

Contact our support team. We respond to third-party requests as well and can take preventive action on the relevant account. However, for legal reasons, we are unable to share detailed account information.

A cooling-off period is a short-term break (24 hours to 30 days) that ends automatically when it expires. Self-exclusion is long-term (6 months to permanent) and cannot be cancelled before the period ends. For serious situations, self-exclusion is the more effective option.

Your account will only operate within the limits you set. For example, if you set a daily deposit limit of BDT 500, you will not be able to deposit more than BDT 500 that day — all other features will remain unaffected.
Key Features

Why 99bitWhat Makes 99bit's Responsible Gaming Different

We don't just follow the rules — we genuinely care about your well-being.

You're in Full Control

Deposit amounts, loss limits, session time — you set all of it yourself. No need to ask anyone to make a change.

Automatic Alerts

If unusual gaming patterns are detected, the system will automatically alert you. Stay aware — we're right here with you.

Full Support in Bengali

All responsible gaming information and support is available in Bangla. Get help without any language barrier.

Immutable Protections

Once a self-exclusion or cooling-off period begins, it cannot be cancelled midway — there is no option to change your mind in the heat of the moment.

Transparent Gaming Information

The RTP, odds, and math behind every game are clearly disclosed. Play informed, not in the dark.

Licensed & Regulated

99bit complies with international gaming regulations and undergoes regular third-party audits.

Start Safe

Play Responsibly — Keep the Fun Going

Playing within limits does not mean less fun — it means longer-lasting fun. Join 99bit today and enjoy a safer gaming environment.

18+ | Gamble Responsibly | Terms Apply

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